Troubleshooting malfunction hearing aids

Hearing aids might face some breakdown for some or all functions of their units. This breakage can be due to reasons that can be attended to by users themselves and some others require users to send their units to our lab for troubleshooting and possible repair. 

Below are some useful tips for hearing aids aids to follow when they face any breakdown in their hearing aids functions

No Sound

Complain: Hearing Aid not turn on

Solution: Turn on by closing battery door

Solution: Turn on by closing battery door

Complain: Dead Battery

Solution: Replace battery

Solution: Replace battery

Complain: Battery door won't close

Solution: Insert battery properly

Solution: Insert battery properly

Complain: Loud / Soft sound

Solution: Adjust volume up / down

Solution: Adjust volume up / down

Complain: Blocked BTE

Solution: Clean earmould / earmould tube

Solution: Clean earmould / earmould tube

Complain: Blocked RIE

Solution: Clean dome, replace dome / filter

Solution: Clean dome, replace dome / filter

Complain: Change in hearing sensitivity

Solution: Consult your audiologist

Solution: Consult your audiologist

Complain: Excessive ear wax

Solution: Consult your physician

Solution: Consult your physician

Complain: Blocked earmold or tube

Clean earmold or tube, if persists then change the tube.

Whistling / Feedback

Complain: Incorrect earmold placement (for BTE)

Solution: Reinsert earmold

Solution: Reinsert earmold

Complain: Incorrect dome placement (for RIE)

Solution: Reinsert dome

Solution: Reinsert dome

Complain: Feedback control may need adjustment

Solution: Consult your hearing care professional

Solution: Consult your hearing care professional

Complain: Earmold tubing worn or damaged

Solution: Consult your hearing care professional

Solution: Consult your hearing care professional

Complain: Hearing instrument settings not optimal

Solution: Consult your hearing care professional

Solution: Consult your hearing care professional

Sound Distortion / Not Clear

Complain: Weak battery

Solution: Replace battery

Solution: Replace battery

Complain: Improper earmold or dome fit

Solution: Consult your hearing care professional

Solution: Consult your hearing care professional

Complain: Hearing instrument damaged

Solution: Consult your hearing care professional

Solution: Consult your hearing care professional

Complain: Hearing instrument settings not optimal

Solution: Consult your hearing care professional

Solution: Consult your hearing care professional